Frequently Asked Questions
Find answers to common questions about our products and services
Are your products cruelty-free?
Yes, all Lisa Eldridge products are 100% cruelty-free and we do not test on animals at any stage of production.
How can I find my perfect foundation shade?
You can use our online Shade Finder tool or upload a photo for a personalized consultation with our beauty experts.
Are your lipsticks vegan?
Many of our products are vegan. Please check the specific product page for a full list of ingredients and certifications.
Can I change or cancel my order after it has been placed?
Orders are processed quickly, but if you contact us within 30 minutes of placement, we will do our best to accommodate changes.
Do you offer professional makeup artist discounts?
Currently, we do not have a dedicated pro-discount program, but please subscribe to our newsletter for professional updates.
What should I do if a product I want is out of stock?
You can sign up for 'Back in Stock' notifications on the individual product page to be alerted as soon as it returns.